I am reminded today that one mistake can erase a thousand good deeds.
Customers respond the same way. They appreciate what you have done, but remember they owe you nothing. Wrong them or worse yet, forget them and they’ll find something better.
My friends at Sage, Erik and Guillermo, are doing a webinar for VersionOne.
In this webinar you’ll hear about Sage’s customer-driven approach to product planning and development. Learn how the Product Management team uses VersionOne to engage directly with customers and manage agile projects from idea through to delivery.
Wednesday, January 18, 2012 at 12:00 PM until 1:00 PM EST.
Erik Kaas is VP of Product Management for Sage’s portfolio of ERP products. He manages a team of Product Managers responsible for specifying market requirements for current and future products. Erik has been with Sage for 4 years and has over 18 years product management experience.
Guillermo Tellez is a Senior Product Manager at Sage, and is responsible for the Business Intelligence suite within the ERP portfolio. His primary role is to conduct market research in collaboration with customers to ensure that engineering develops and releases products based on the needs of customers.
Bob Corrigan is the director of product management for the Encyclopedia of Life and has been a regular in the product management community for years. So today I offer you a Youtube-based TEDX link today… Bob’s presentation for TEDxMidAtlantic this past year (2011) Building the Encyclopedia of Life
I am so happy he did this and I highly recommend you watch it.
Here is the video from ProductCamp Vancouver 2011:
“ProductCamp” is an unconference that relies on the spirited participation of all attendees and results in an invigorating day of dialogue and debate. You’ll share real world experiences of designing, marketing and launching products and learn from each other about the latest trends, tools, and techniques in bringing innovative products to market.